Shipping Policy

Last Updated: 10/01/2025

Thank you for supporting Miosotis Cosmetics — a mother-daughter, woman-owned brand passionate about creating natural, handcrafted skincare made from wholesome ingredients.

Carefully crafted in small batches to ensure freshness and quality. Below you’ll find details about our shipping process and policies.

1. Order Processing

All orders are processed within 2–4 business days (Monday–Friday, excluding holidays).
Because our products are handmade in small batches, processing times may be slightly longer during high-demand periods.
Once your order has shipped, you will receive a confirmation email with tracking information.

2. Shipping Rates & Delivery Times

We currently ship within the United States (and [optional: Canada / selected international countries — if applicable]).
Shipping rates are calculated at checkout based on your location and the weight of your order.
Typical delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days (where available)

Please note that delivery times are estimates and may vary depending on your location, weather, postal delays, or carrier issues beyond our control.

3. Shipping Carriers

We ship through trusted carriers such as USPS, UPS, or FedEx, depending on your location and order size. Tracking numbers are provided for all shipments once they are dispatched.

5. Warm Weather Shipping

Because many of our products are made from natural oils and butters (like beef tallow and herbal infusions), they may soften or melt in warm weather.
We recommend bringing your package indoors as soon as it arrives. If your product softens, simply place it in a cool area or refrigerate for a few minutes to restore its texture — this does not affect product quality.

6. Incorrect Addresses

Please double-check your shipping information before completing your purchase.
Miosotis Cosmetics is not responsible for packages shipped to an incorrect or incomplete address provided by the customer.
If an order is returned due to an incorrect address, additional shipping fees may apply to resend it.

7. Lost or Delayed Packages

Once your order has been handed over to the carrier, delivery is out of our control.
If your package is lost, delayed, or marked as delivered but not received, please contact the carrier first.
If you need further help, email us at miosotiskreations@gmail.com— we’ll do our best to assist you.

8. International Shipping

International orders may be subject to customs fees, import taxes, or duties. These charges are the customer’s responsibility and are not included in product or shipping costs.
Delivery times for international orders may vary depending on customs processing times in your country.

9. Sustainability & Care

We care deeply about the planet and package your skincare with eco-friendly materials whenever possible — including recyclable jars, glass bottles, and biodegradable fillers. Every order is made and shipped with love, care, and respect for nature.